Returns & Exchanges

We can only accept returns for products purchased on our website with valid reasoning. In the event of any dispute as to the validity of reason, the decision of our customer service team shall be final and binding.

Products, once purchased, are non-refundable. An item may be eligible for return within 7 (seven) days from the date of delivery, provided it fulfils any of the following conditions:

1. It was sold in a physically damaged condition;
2. It has missing parts or accessories;
3. The customer has received the wrong order

If your package meets any of the above conditions, you would need to inform our customer service team within 4 (four) business days of receipt of the package by writing to us at hello@luar.co.in or calling on +918169138488 between 10 am - 6 pm, Monday to Friday.

Return requests will be validated by our team on a case to case basis, and instructions on how to return the product will be provided via email within 2 (two) business days. Thereafter, the reverse pickup will be arranged within 5 (five) business days.

Upon receipt of the returned product, our team will inspect the same and approve the return. The inspection and approval of the return will take place within 3 (three) business days of receipt of the returned product(s). Our customer service team will be in touch with you thereafter.

Once approved as an eligible return, a credit note/refund or replacement will be issued to you. If the product is not eligible for return, it will be couriered back to you.

COD charges and shipping charges (if applicable) are not refundable.

Exchange of products will be accepted only if the products are returned in an undamaged and unused condition with the original receipt and price tag intact with the original packaging.

This policy will not cover damages due to neglect, improper usage, or wrong application.

If your package meets the above conditions, you would need to inform our customer service team within 4 (four) business days of receipt of the package by writing to us at hello@luar.co.in or calling on +918169138488 between 10 am - 6 pm, Monday to Friday.

The team will validate any exchange requests, and instructions on how to exchange the product will be provided via email within 2 (two) business days. Thereafter, the reverse pickup will be arranged within 5 (five) business days.

Upon receipt of the product, our team will inspect it and approve if it meets the conditions. The inspection and approval will take place within 3 (three) business days of receipt of the product(s). Our customer service team will be in touch with you thereafter.

Once approved, an exchange order will be issued, and the new product will be delivered to you. Whereas, if the product does not qualify for exchange, the product will be couriered back to you.

Once the order is placed, it cannot be cancelled after 24 hours for any reason whatsoever, and there shall be no refund in respect of the same, except if:

1. The product delivered is defective or spurious,
2. The product delivered does not have the characteristics or features as advertised;
3. There is an unreasonable delay in delivery over and above the delivery schedule.

For further queries, you can reach out to the customer service team on hello@luar.co.in.